If you preordered a Suiball hardware wallet, the project says it will not ship the device and will instead issue refunds. ChainCatcher reported on November 11, 2026, at 09:57:59 UTC+8 that Suiball had announced its closure on X.
Suiball said its Sui-native hardware wallet had completed development and entered production, with shipments to early supporters planned. According to Suiball, after several recent hardware-wallet security incidents in the industry, the Sui Foundation considered continued support for the project too risky. The report does not independently establish the details of those incidents.
Suiball said approximately 80% of on-chain preorder orders would receive automatic USDC refunds during the week following its announcement. The funds would go to the wallets holding the preorder NFTs. Customers who preordered by credit card must provide a Sui wallet address through the project’s official email channel to receive a USDC refund. Suiball said it would permanently delete the personal information customers provided and formally close after refunds are complete. These were the project’s stated plans at the time of the report, not confirmation that refunds or deletion had been completed.